Within this Plan of Action, a seller should display a clear understanding of what they did that was wrong/in violation of Amazon’s policies. Amazon requires a seller to submit a Plan of Action as part of their appeal. How does one resolve an account suspension?ĭepending on the issue and the number of times this issue has been identified by Amazon, the resolution can actually be very quick. In the below example the seller received a notification titled: “Urgent: Amazon selling account under review.” You will be notified of your suspension under “Performance Notifications.” The message may read: “ Your selling privileges have been removed.” This may also include a list of ASINs that are in violation of Amazon’s policies. How will Amazon let you know that your Amazon account is under review? Lastly, listings that are identified as inauthentic or counterfeit will certainly put a seller’s account at risk! Selling a restricted product is 100% not allowed. Products not as advertised, items flagged as prohibited items and expired items, to name a few. Other causes of account suspension revolve around not adhering to Amazon selling policies For example, if a seller is consistently shipping products to customers late, this may result in negative reviews, and from there selling privileges may be removed.
customer service performance) are a common cause, including “order defect rate”, “late shipment rate”, and “pre-fulfillment cancel rate”. What are some things that can lead to ‘Amazon Account Under Review’ AKA account suspension? With a suspension, you still have an opportunity to appeal.
Please note that ‘under review’ is not the same as ‘banned’. Customers will not be able to purchase their products on Amazon until the condition that caused the suspension is resolved. ‘Account Under Review’ means that a seller’s selling privileges have been removed temporarily. Hi Lauren! What exactly does ‘Amazon Account Under Review’ mean?
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